Consolidating dispatch centers


An arson fire had been set in a storage garage of our building the previous evening. When the blast occurred I thought, "My God, they did it! " It only took a few seconds to realize that our building was not the blast sight. I was in a meeting with another supervisor and our 9-1-1 coordinator, a police lieutenant).

Two days earlier a burglary had been reported in the building. At AM a dispatcher paged on our in-house phone system for a supervisor to come to the operations floor.

Members of the Los Angeles County Fire Department Urban Search and Rescue (USAR) Task Force, including county firefighters and civilian physicians, canine search specialists and structural engineers who served for ten days in Oklahoma, found that participating in their department’s well-orchestrated Critical Incident Stress Management (CISM) program provided them with a clear awareness of the impact of traumatic exposure, strengthening their ability to heal the heartache. We received a few EMS calls and dispatched companies for first-aid. Our office is located six blocks west of the incident. Approximately 98% of the phone calls we were receiving were from automatic alarm companies.

This morning had started for EMSA/AMR headquarters with anxiety. The explosion set off alarms as far away as 16 miles.

At the Monday, February 13, 2017 City Council Meeting, Council voted unanimously in favor of a Motion directing the City Manager to proceed with the consolidation of 911/dispatching services with Dublin's Northwest Regional Emergency Communications Center.